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FAQ
I donated but have no show! How do I get my podcast?
This is our most common question. All donations are processed by hand, and an e-mail is manually sent to you. We review all donation e-mails at least once per day. Once we process the donation we will get the DVD in the mail to you. If you have not received your download e-mail after two business days of your donation please e-mail us at show@nowplayingpodcast.com and forward us your Paypal receipt showing the e-mail address that made the donation as well as the date and time the donation was made.
Do I have to have the download e-mails sent to the same e-mail address I use for Paypal?
No. You can e-mail us at show@nowplayingpodcast.com and include a forward of your Paypal donation receipt e-mail for your donation and the e-mail address at which you would like to receive the download notices. It may take up to two business days to process the change, so we suggest you monitor your Paypal e-mail initially, but we will then change the mailing address by hand.
How will I receive the bonus podcasts?
After your donation is processed (which is a manual process and may take up to two days) you will receive an e-mail with download instructions specific to you. A variety of download methods are made available.
It's been two days and I still dont' have an e-mail! What do I do?
First and foremost please check your spam filter in your e-mail. 99% of unreceived e-mails were put in a spam folder by your e-mail client. If you've checked your e-mail and still cannot find it please e-mail us at show@nowplayingpodcast.com
Do I have to use Paypal to donate?
Yes. Due to the digital delivery of the files we need to have an online payment method and Paypal is the most universal form of payment. As we are a small operation we would not have the ability to keep track of mailed payments or payments made through alternate methods. Multiple payment methods creates more overhead. However, you do not need to have a Paypal account - you can enter credit card information without having an account.
Do I need a computer to download the podcasts, or can I get them right from my phone/tablet?
This depends very much on the mobile device you use. Android and Windows devices allow downloading from links and storing on your local device. Apple's native iOS Podcast app also allows subscriptions to custom feeds. iOS (Apple) instructions are provided to donors. So I suggest researching the capabilities of your specific device if you do not have a computer. All devices can stream our donation podcasts, the only limitation may be downloading for off-line listening and automatic downloading of new shows.
I donated previously. Will I receive these bonus podcasts?
Our donation drives are limited time "thank you" gifts. While we are very, very appreciative of all donations to keep our show going, only donations made between April 1, 2014 and July 31, 2014 will receive these thank you podcasts.
I donated last Spring. Where is my Jupiter Ascending review?
Studios change movie release dates regularly. Jupiter Ascending was originally scheduled for release July 18, 2014, and we planned our donation drive accordingly. In early June, 2014 Warner Bros. announced they were pushing out the release of Jupiter Ascending to Feb 6, 2015. As such, we have provided Silver Level donors an extra review of the Wachowski film Speed Racer. Then, when Jupiter Ascending is released in the US, we will watch, review, and deliver that promised podcast to Spring, 2014 donors as well. We anticipate the review being delivered to donors within 2 weeks of the film's release. However, if the release date changes again we will have to adjust our schedule accordingly.
I donated for one of the series. If I donate separately for the other will I still get the bonus Lord of the Rings Animated Movie Reviews?
Yes, but we ask that you please donate in one swoop. Paypal takes a per-transaction cut of every donation, so if you donate twice Paypal takes twice as much, so if you add an extra dollar to help cover the fees it is appreciated. Additionally, if you donate to add to a previous donation please e-mail us to tell us to add the donations. We process all donations by hand and without this e-mail we may not realize we need to add the two donations together. Due to the Paypal fees no more than 2 donations will be added together.
I want a DVD-ROM set AND the Fall 2014 Lord of the Rings and Leprechaun podcasts. What do I have to do?
The DVD donation is a separate donation not tied to the Matrix and Planet of the Apes podcasts being offered. As the DVDs were produced before the Spring 2014 Donation Drive those shows are not included. If you want the Planet of the Apes and Matrix podcasts please add the appropriate amount to your DVD donation.
I missed out on the Spring 2013 zombie podcasts for Return of the Living Dead, etc. and/or the Fall 2013 Pegg/Frost and Psycho podcasts and/or the Spring 2014 Planet of the Apes/Matrix podcasts. Those aren't on the DVD. How do I get those?
Our donation drive podcasts are only available for a limited time. There is no way to get the Spring or Fall 2013 donation podcasts any more. Be sure to donate by July 31st if you want to get the Matrix or Planet of the Apes podcasts as those cease to be available after July 31, 2014!
$150 plus shipping for the DVD!??! Are you nuts?
If you donated for our every show on every donation drive we did through 2012 the total amount donated over Now Playing's five years would be $110. And in addition you are getting a collectible disc with loads of bonus content. Beyond that, on our donation drives we have a small number of listeners who blow us away with their generosity. We have wanted to reward those listeners with something special. This 5-Year DVD is not intended to have a normal $10 donor increase their donation, it is made to be a special thank you to the top 5% of Now Playing donors. The amount was set by looking at previous donations. There are no bonus podcast reviews on the DVD. If you do not donate for this DVD set, you will still have had a chance to listen to all our reviews if you donated with every previous donation series.
I don't want a DVD with all your shows, I just want one previous donation series. Can I get that?
No. None of the previous donation series are on our web server; none of those shows will be made available for digital download, they will only be available on the physical DVD-ROM. More, we are a very small team and our focus is movie reviews, not web sales. We simply are not set up to deliver a'la carte shows.
I know you've done previous donation podcasts. Can I get those in addition to the Matrix and Apes series?
No. Our thank you podcasts are available for a limited time as a donation incentive and once the donation drive is over the podcasts are no longer available individually. There are a few Donation DVD-ROM sets available that do contain these older podcasts.
If you have any other questions please e-mail us at show@nowplayingpodcast.com
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